Terms of service

These terms govern your use of the Rankline website (rankline.com.au) and the Rankline content delivery service. By purchasing a trial, subscribing to a plan, or using any part of the service, you agree to these terms. If you do not agree, do not use the service.

1. The service

Rankline is an automated content platform that produces SEO blog articles for small businesses. Articles are generated using artificial intelligence, reviewed by an independent AI editor, and delivered by email with Word, PDF, and HTML file attachments.

Rankline does not publish content on your behalf. You are responsible for reviewing all content before publishing it on your website.

2. Eligibility

The service is available to Australian businesses and individuals aged 18 or over. By using the service, you represent that you have the authority to enter into these terms on behalf of yourself or the business you represent.

3. Account and onboarding

When you purchase a trial or subscription, you complete an onboarding form providing your business details. You are responsible for the accuracy of the information you provide. Inaccurate information may result in content that does not meet your expectations. Rankline is not liable for content produced based on incorrect onboarding information.

4. Pricing and payment

All prices are listed in Australian dollars and include GST where applicable. Payments are processed by Stripe. Rankline does not store your payment card details.

Trial purchases are one off payments. Subscription plans are billed monthly on a recurring basis. You can view current pricing on the Rankline website.

Rankline reserves the right to change pricing at any time. Price changes do not affect existing subscribers until their next renewal after 30 days written notice by email.

5. Subscriptions and cancellation

Subscriptions renew automatically each month. You can upgrade, downgrade, or cancel at any time through the Stripe customer portal. A link to the portal is included in every delivery email.

Cancellation takes effect at the end of your current billing period. You will continue to receive articles until that date. No partial refunds are issued for unused portions of a billing period.

6. Trial policy

The trial provides a single article for the advertised trial price. If you are not satisfied with the quality of the trial article, you may request a full refund within 14 days of delivery by emailing articles@rankline.com.au. Refund requests are assessed on a case by case basis. This policy does not limit your rights under Australian Consumer Law.

7. Revisions

The first revision on each article is free. Subsequent revisions on the same article are charged at the rate displayed on the website at the time of the request. There is no limit to the number of revisions you can request per article.

Revisions are processed automatically. Revised articles are delivered by email. Rankline does not guarantee that a revision will address every point of feedback, though the system is designed to incorporate your instructions as closely as possible.

8. Content ownership and licence

You own all articles delivered to you by Rankline. Upon delivery, full intellectual property rights in the content transfer to you. Rankline retains no rights to republish, reuse, or redistribute your content.

You grant Rankline a limited, non exclusive licence to store your business information, website data, and content preferences for the purpose of producing and improving your content. This licence ends when you cancel your subscription and request deletion of your data.

9. Content accuracy and disclaimers

All content is generated by artificial intelligence. While the system includes editorial review, compliance detection, and quality controls, Rankline does not guarantee that every article will be free of errors, omissions, or inaccuracies.

You are solely responsible for reviewing all content before publishing it. This includes verifying factual claims, legal references, regulatory compliance, pricing, contact details, and any other information specific to your business or industry.

Rankline's compliance detection features (including AHPRA compliance and financial services disclaimers) are provided as an additional safeguard only. They do not constitute legal, medical, or professional advice. They do not guarantee regulatory compliance. If your industry is subject to advertising regulations, you should have your content reviewed by a qualified professional before publishing.

Rankline does not provide legal advice, financial advice, medical advice, or any form of professional advice through its content or service.

10. Limitation of liability

To the maximum extent permitted by law, Rankline's total liability to you for any claim arising from or related to the service is limited to the amount you paid to Rankline in the 3 months immediately preceding the claim.

To the maximum extent permitted by law, Rankline is not liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of revenue, loss of business, loss of data, reputational damage, regulatory penalties, or costs arising from publishing content produced by the service.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

11. Indemnification

You agree to indemnify and hold harmless Nathan Haslewood (trading as Rankline) from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the service, your publication of content produced by the service, your breach of these terms, or any third party claims related to content you have published.

12. Acceptable use

You must not use the service to produce content that is unlawful, defamatory, misleading or deceptive, infringes third party rights, or promotes illegal activity. Rankline reserves the right to suspend or terminate your account without notice if you breach this clause.

13. Service availability

Rankline aims to deliver articles on schedule but does not guarantee uninterrupted service. Delivery delays may occur due to system maintenance, technical issues, or circumstances beyond Rankline's control. Rankline will make reasonable efforts to notify you of any significant delays.

Rankline reserves the right to modify, suspend, or discontinue the service at any time. If the service is discontinued, active subscribers will receive a pro rata refund for any prepaid and undelivered articles.

14. Third party services

The service relies on third party providers including Stripe (payment processing), Resend (email delivery), Anthropic (AI content generation), and Railway (hosting). Rankline is not liable for any failure, outage, or data breach caused by a third party provider. Your use of Stripe is subject to Stripe's own terms of service.

15. Intellectual property

The Rankline name, logo, website design, and proprietary content engine are the property of Nathan Haslewood. Nothing in these terms grants you any right to use Rankline's trademarks or intellectual property beyond your use of the service.

16. Privacy

Your use of the service is subject to Rankline's Privacy Policy. By using the service, you consent to the collection and use of your information as described in the Privacy Policy.

17. Governing law and disputes

These terms are governed by the laws of Victoria, Australia. Any dispute arising from these terms or the service will be subject to the exclusive jurisdiction of the courts of Victoria.

Before commencing legal proceedings, you agree to attempt to resolve any dispute by contacting Rankline at articles@rankline.com.au. Both parties agree to negotiate in good faith for a period of 30 days before pursuing formal legal action.

18. Changes to these terms

Rankline may update these terms at any time. Material changes will be notified by email to active subscribers at least 14 days before taking effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

19. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

20. Entire agreement

These terms, together with the Privacy Policy, constitute the entire agreement between you and Rankline regarding the service. They supersede all prior communications and agreements.